Job Title GOS Business Analyst
Job Description Summary The Business Analyst is a full-service technology resource for GOS personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with GOS leadership for application support and troubleshooting issues, the coordination of additional training for users, special projects and client transitions to meet department/client needs.
Job Description KEY ACCOUNTABILITIES Responsible for one or more of the following:
Understanding our business - Demonstrate familiarity with all facets of the companyâ™s business and exhibit understanding of services provided and customers served throughout the network
Solutioning - Document requirements and assist in analyzing and reviewing potential solutions
Project/Client Transition Delivery - Contribute as an active and positive member on project teams and new client transitions, to deliver or exceed project outcomes
Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients
DETAILED ACCOUNTABILITIES
Coordinate GOS client transition technical requirement gathering and documentation
Coordinate technical assistance between Cushman & Wakefield & the application vendor, when applicable
Recommend process improvement opportunities related to the application or client process“ document current state process and create future state process documentation
Participate in configuration and change management applications and related transaction processing, reporting and analytic systems with which it shares interfaces in compliance with governance guidelines, policies and procedures
Develop training documentation and alert user community of changes
Deliver proactive approach to GOS team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels
Create and execute communication plans to improve user adoption and effectiveness
Develop and deliver training programs and communications to improve user adoption and effectiveness of new and existing features
Write, maintain, and support a variety of queries and reports including ad hoc requests
Actively solicit feedback and recommendations from the user community to determine an action plan to implement recommendations
Adhere to industry standard legal requirements and security policies and ensure compliance
Remain educated and up-to-date with current technologies, solutions, trends and risks
Ability to work adaptable hours to align with US time zones, when needed
JOB REQUIREMENTS & QUALIFICATIONS Education and Previous Experience
Bachelorâ™s Degree or Professional Industry Designation
2+ years of relevant experience in accounting, commercial real estate, and/or information technology
3+ years of IT work experience
2+ years of experience supporting application systems
Or similar combination of education and experience
Targeted Competencies
Solid business judgment, collaboration, and critical thinking skills
Excellent analytical and problem-solving skills
Ability to research and learn new skills independently
Excellent interpersonal & presentation skills
Excellent oral and written communication skills with technical and non-technical clients
Ability to multi-task and meet deadlines for multiple projects
SQL or similar coding (preferred), advanced Excel, Visio or similar flowchart tool
System experience (preferred): Yardi
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