Our goal is to strengthen the brand in Spain. We are looking for an expert to work as a Customer Journey Expert Service!
What do you need to fulfill this job?
* We are seeking a Customer Journey Expert for the Investment & Funds Entrusted area to assist in migrating our broker platform to a new back office system, enabling seamless customer processes and facilitating faster future developments.
* Collaborate closely with an agile ING team responsible for developing, launching, and maintaining an attractive product and service value proposition that maximizes customer satisfaction, minimizes complexity, and maintains high-quality standards.
* Define, select, and analyze data to gather insights that improve decision-making processes.
* Translate business needs into detailed requirements for implementation, covering user experience, non-functional requirements, and back office processes. Set up roadmaps, resolve impediments, and ensure all use cases are properly tested before deployment.
* Maintain a close relationship with the technical team to establish a bidirectional relationship between IT and Business, aiming to build a robust broker platform with improved customer journeys.
* Contribute to supporting the adoption of cybersecurity practices to effectively protect our customers against digital risks.
* Collaborate with Risk, Compliance, and Legal stakeholders to ensure all ING products and services comply with relevant regulations and policies.
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