Miravia is seeking a Call Center Operations Manager to oversee our Madrid office operations. The candidate will lead a team of agents to ensure exceptional service delivery while driving strategic initiatives to optimize customer satisfaction and operational efficiency.
The ideal applicant will possess a Bachelor's degree, over 5 years of experience in call center management, and a strong presence in team leadership and performance optimization. This role requires 100% onsite presence at our Madrid office near Metro Station Avenida de América.
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