Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (ServiceNow).
Become part of an international team, thrive in a general group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects.
Join Amaris Consulting, where you can develop your potential and make a difference within the company.
✍️ WHAT WOULD YOU NEED? ✍️
- Between 5 and 8 years of experience in ITSM roles, ideally in international teams
- Deep knowledge of ITSM processes and tools (e.G., incident, change, problem, asset & configuration management)
- Proven experience working with ServiceNow, including configuration and administration
- Practical experience with AI modules in ServiceNow, such as:
- Predictive Intelligence (categorization/assignment models)
- Virtual Agent Studio & Natural Language Understanding (NLU)
- AI-powered automation workflows
- Understanding of scripting (JavaScript, PowerShell or similar)
- Experience with knowledge base management and intelligent ticket routing
- Familiarity with modern workplace technologies (O365, Intune, SCCM, Azure AD)
- Fluent English (B2 minimum) – verbal & written communication in an international environment
WHAT WILL YOU DO?
- Act as a subject matter expert in ITSM operations and AI-driven process optimization
- Manage and configure ServiceNow platforms to meet client needs, with a focus on AI features
- Lead the implementation of Predictive Intelligence, improving ticket classification, prioritization, and routing
- Design and maintain Virtual Agent flows and NLU models to support self-service capabilities
- Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows
- Ensure proper training and knowledge
📌 Itsm & Ai Specialist (Servicenow)
🏢 Amaris Consulting
📍 Almería