Get AI-powered advice on this job and more exclusive features.Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.OverviewAs a Technical Account Manager, you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.ResponsibilitiesServe as the technical counterpart to the Client Success Manager, partnering to drive client satisfaction, product adoption, and business value.Develop and oversee implementation strategies that align with channel technical requirements and Rithum's platform capabilities.Provide proactive guidance on channel best practices, outbound feed structures, and platform configuration.Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.QualificationsMinimum Qualifications2+ years of experience in a technical account management, implementation, or solutions engineering role within a B2B SaaS environment.Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.Strong understanding of channel requirements, data mapping, and feed architecture.Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.Proficiency in platforms such as Salesforce, JIRA, or similar workflow / project tracking tools.Excellent problem-solving skills, with a focus on root cause analysis and resolution.Strong verbal and written communication skills.Preferred QualificationsBachelor's degree in business, engineering, computer science or related technical field.3+ years in technical account management, solution engineering, or implementation roles.ECommerce or product data platform experience.Experience working in cross-functional teams and navigating complex stakeholder environments.Familiarity with SaaS deployment models and scalable system design.Experience working with enterprise or strategic clients in eCommerce or retail technology.Travel RequiredUp to 10%Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.What It’s Like To Work At RithumWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.At Rithum You WillPartner with the leading brands and retailers.Connect with passionate professionals who will help support your goals.Participate in an inclusive, welcoming work atmosphere.Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.Receive industry-competitive compensation and total rewards benefits.Medical, Dental and Psychology benefitsLife insurance and disability benefitsCompetitive time off package with 25 Days of PTO, 13 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer DayVoucher program for Transportation, Meals & ChildcareWork from the Madrid co-working space, if desiredRemote Working Stipend :
€40 / month automatically applied in payrollAccess to tools to support your wellbeing such as the Calm App and an Employee Assistance ProgramProfessional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.Charitable contribution match per team memberRithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentSoftware DevelopmentReferrals increase your chances of interviewing at Rithum by 2xSign in to set job alerts for “Technical Account Manager” roles.Technical Account Manager (Plastics Industry) - Zona LevanteGreater Madrid Metropolitan Area 4 hours agoCustomer Success Manager - Italian speakingPublic Relations Customer Success ManagerEnterprise Customer Success Manager (Global Markets)Strategic Customer Success Manager - Spanish speakingSalesforce Solutions Arquitect (Public Sector)Product Application Expert Cheese CoatingsSolutions Architect– Media / Broadcast Enterprise SystemsMadrid, Community of Madrid, Spain 1 week agoSolutions Architect (Insurance) - Fully RemoteAI Solution Architect (Remote - Anywhere)Greater Madrid Metropolitan Area 2 months agoCustomer Success Manager (Revolut People)Customer Success Manager (Spanish Speaker)Solutions Architect (Insurance) - Fully RemoteMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-LjbffrJ-18808-Ljbffr
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