**Responsibilities**:
- Acts as primary customer interface for important external customers, potential customers and other roles internal to the business.
Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with broader network of Internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.
- Receives and processes all types of customer orders including export orders (if required).
Responsible for inquiry & order handling process from beginning to end
- Is responsible for management of consignment stock : consignment fill-up, invoicing,
- Processes customer complaints in SFDC and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
- Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures / policies in compliance with IATF16949 and/or other Quality System requirements.
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Qualifications:
- Knowledge
- Language skills: Bilingual German (C2) and fluent English (B2) Some Spanish could be beneficial.
- Computer knowledge: Proficient in Microsoft Office package. Good knowledge of SAP.
- Skills
- Strong interpersonal skills.
- Good written and verbal communication skills.
- Active listening skills.
- Experience
- Ideally 2 years’ experience in a customer-oriented position.
- Compentencies:
- Builds collaborative relationships.
- Communicating with impact.
- Teamwork / collaboration.
- Embracing change: Approaches change positively.
- Highly focused on Customer Satisfaction.
- Quality orientation. Disciplined to follow procedures.
- Continuous improvement: Ability to pro-actively identify opportunities for improvement and communicate internally.
- Engineering the customer experience.
- Segmentation of service to customers.
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Overview:
Axalta has remained at the forefront of the industry by investing in its innovative solutions. We engineer technologies that protect customer’s products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes
_._ We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse general footprint allows us to deliver solutions to over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability goals, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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