The Sales Application Specialist (SAS) of Hemostasis will be responsible for sales, promotion, applications, customer trainings, demonstrations, and technical support to the customers to guarantee the right performance of reagents, instruments, and IT solutions in hematology laboratories with Werfen solutions.
The SAS will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.
Key Accountabilities
* Assure the Compliance with Ethical Code
* Customer advisory in improving laboratory organization and providing the best solutions considering the customer needs
* Continued attention to the customer, providing product information, encouraging cross-selling, and introducing new techniques based on cost / efficiency.
* Capable of presenting Hemostasis products and concepts to institutions, end-user groups, clinicians, and expert groups.
* Organize special visits with Product Managers when needed.
* Coordinate instrument installations interacting with the different departments involved (Logistics, Technical Service, Product Managers, ...)
* Perform demonstrations and build trust in our solutions
* Keep the training level of our user’s analyzers and reagents and manage the appropriate documentation.
* Work together with the KAM and Business Units in the management of opportunities and risks
* Check the service level offered by the different departments of the Company assigned centers reducing the risk of complaints.
* Provide troubleshooting for technical enquiries.
* Solves product incidents at technical level in coordination with HelpLine, Technical Service, and Product Managers.
* Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
* Achieve the sales and commercial targets established by the Company
* Provides first level (remote and / or on-site) of technical support to customer accounts regarding the products, applications, and operations, assisting them with the integration of systems in their laboratories.
Networking / Key relationships
* Key Account Manager
* Area Manager
* Other SAS in north area
* Business Unit (Business Unit Manager, Product Managers)
* Technical Support Team (FSE, Helpline, SAM)
* Logistics (Customer Service)
* Contracting Department
* QARA
Minimum Knowledge & Experience required for the position :
Education :
* Bachelor ́s Degree in Life Sciences, Medical Technology, or related discipline
* PhD / MD valuable
Experience :
* Experience in sales and / or marketing within the healthcare industry.
* Experience in hemostasis.
Additional Skills / Knowledge :
* Comprehensive knowledge in life sciences : haematology and coagulation.
Skills & Capabilities :
* Focus on results and the customer
* Enterprising, flexibility, reliability, adaptability to changes, anticipation.
* Self-control, discipline, and monitoring of guidelines.
* Listening and communicating clearly, assertiveness
* Team and individual work capability
* Market and product knowledge
* Sales and influencing skills
* Establishes relations with customers based on trust and confidence
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