We are a leading company in the global pool & wellness industry.
Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial pool markets worldwide.
Our mission is to create the perfect pool and wellness experience responsibly.
Fluidra operates in more than 47 countries through its subsidiaries, with over 135 sales branches and more than 35 production centers globally, supported by strategically located logistics hubs.
Our team consists of more than 7,000 motivated and skilled employees from over 45 countries.
Your responsibilities:
Pre-Sales:
* Provide remote technical support to internal clients (sales, contact center, etc.) and external clients to assist in product sales, addressing questions related to features, suitability, usage, maintenance, etc.
* Prepare technical studies: drafting budgets, designing projects, and associated documentation.
Post-Sales:
* Offer remote technical advice to meet client needs.
* Provide remote support for commissioning equipment.
* Diagnose reported faults and offer solutions.
* Support external technical services remotely.
* Configure electronic equipment.
* Adjust and regulate control elements.
* Review electrical and hydraulic connections.
* Handle chemicals necessary for equipment operation.
* Perform adjustments on equipment that can be done at heights over 2 meters.
* Guide external clients remotely during installation processes.
Training:
* Prepare general and ad-hoc training sessions for clients and internal teams.
* Conduct client training sessions, coordinating annually with the FCE training manager.
* Conduct internal team training sessions, coordinating annually with the FCE training manager.
Contact Center:
Provide technical support via calls, offering product information, spare parts references, technical sheets, and other inquiries.
Testing:
Test new products launched to the market, report conclusions, analyze incidents, and propose solutions.
Qualifications:
* Technical Engineering degree in Electrical or Mechanical fields.
* At least 2 years of experience in a technical department.
* English level B2.
* Focus on customer satisfaction.
* Effective communication skills in a high-demand environment.
* Basic knowledge of AutoCAD.
* Experience with Call Center tools.
* Knowledge of Salesforce Service module or similar service management tools.
* Basic knowledge of ERP systems (e.g., AS400) is a plus.
At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team enables us to fulfill our mission: to create the perfect Pool and Wellness experience responsibly.
#J-18808-Ljbffr