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Job Reference:
2685096004499275776324631
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications to enhance skills and obtain official certificates from main partners.
* Home office options.
* Flexible benefits like public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to societal betterment through Omega in Action initiatives.
About us:
We are a digital global company dedicated to accelerating our clients' business experience through innovative technology and data solutions in Customer Omnichannel Experiences, Customer Services, eCommerce, Analytics, and Marketing. Serving diverse sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs, we are among Europe's top Salesforce partners. Our team of over 530 professionals from 24 nationalities in Spain and France values knowledge, collaboration, and innovation. We prioritize team well-being and foster a culture of talent, flexibility, commitment, and innovation, embodying our motto: #TogetherWeGrow.
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