Join to apply for the
Opener
role at
Baseline Fitness
Job Title:
Customer Service RepresentativeReports to:
Club Manager
Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk tasks:
Answer phone calls politely and assist with questions or concerns.
Take info calls and conduct tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
Facilitate member service issues and questions, forwarding them to the Club Manager or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service:
Communicate and interact with customers (including coworkers and the public) to exceed their wants and needs.
Listening:
Actively listen, empathize, and collaborate to solve problems.
Problem Solving:
Recognize, analyze, and resolve issues, seeking assistance when necessary.
Diplomacy:
Demonstrate tact and skill in all interactions, using appropriate language and behavior.
Communication:
Effectively communicate questions, concerns, or issues to a supervisor promptly.
Minimum Qualifications
Honesty and a good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Ability to lift up to 50 lbs. less than 30% of the time
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness
JOIN THE CLUB.
We are committed to enhancing people’s lives with an affordable, high-quality fitness experience. As one of the largest and fastest-growing fitness franchise operators in the U.S., Planet Fitness is always seeking talented individuals to join our team. With over 2,000 locations worldwide, there are plenty of opportunities to make a difference.
Our mission is to inspire and motivate members to use our product as a tool for their fitness journey. If you want to make a positive impact on people's lives, come join us in the Judgement Free Zone.
Find your perfect fit by searching for a club opportunity near you.Note:
Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment terms at franchise sites.
Additional Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Other
Industries:
Wellness and Fitness Services
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