At SAP, we touch over 20 industries and support 80% of global commerce. This role helps customers adopt the RISE SAP S/4HANA Private Cloud Edition via a Shared Services model, driving strategic initiatives that grow and scale the unit. You will bring project‑management, customer‑engagement, and technical expertise to deliver constructive, scalable solutions in collaboration with ECS and Customer Success stakeholders.
Summary & Role Information
The charter of the Customer Engagement Center is to ensure seamless adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. In this role, you will contribute your extensive project‑management, customer‑engagement and technical experience to drive strategic initiatives that support growth and scalability.
The Role
* Actively support the global PC3 initiatives
* Provide support to customers in the RISE Technical Managed Services as per the RISE R&R
* Identify improvements in internal processes and propose customer‑facing enhancements, including opportunities for process improvement and automation
* Advise customers on technical topics within the scope of ECS
* Communicate effectively and efficiently to all relevant stakeholders
* Share regular status updates, including efficiencies of the initiatives
* Execute robust delivery of the plan against defined KPIs & goals
* Execute on the operating model defined by the Global head of the unit to ensure effectiveness, integration and agility in delivery approaches
* Adopt the Customer efficiency strategy defined globally to leverage digital platforms and channels for customer communications, with a consistent focus on increased automation to enhance productivity and profitability
* Provide effective financial stewardship and demonstrate value creation for customers and for ECS
Experience (Role Requirements)
* 10+ years of overall experience in IT software and services
* 5+ years of project management experience
* Experience with international teams is a MUST
* Solid background in customer‑facing processes; basic technical knowledge required
* Customer‑centric mindset – experience engaging with customers, especially influencing senior executives
* Knowledge of ECS customer‑facing processes is a plus
* Understanding of RISE PCE is preferred
* Solid understanding of Technical Managed Services
* Experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales, Marketing, Communications, Operations, Service Engineers, Delivery
* Excellent internal and external stakeholder management, presentation and communication skills
* Analytical thinking
* Strong English language skills (mandatory)
About The Team
The SAP Enterprise Cloud Services (ECS) bridge SAP customers toward cloud, closely helping them through transformation. One of the main tasks of the Client Delivery Engagement Shared Services unit in ECS is to help customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardised and automated delivery approaches by a scalable team with both engagement and technical roles.
SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor.
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Requisition ID: 438120 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
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