We are seeking a highly motivated and detail-oriented Operations Manager to oversee our external refurbishment partners, in very close partnership and collaboration with HP Supply Chain. In this role, you will be responsible for ensuring partner performance, maintaining operations quality, and ensuring timely delivery of projects. You will play a crucial role in maintaining strong relationships with our partners and driving operational excellence, in alignment with HW Supply chain.
As Refurbishment Operations lead, you will be reporting to the head of the Renew Solutions Operations
**Key Responsibilities are**:
**Partner Performance Management**:
- Identify, onboard, and manage external refurbishment partners.
- Set clear performance expectations and KPIs for partners.
- Regularly assess partner performance and provide constructive feedback.
- Develop strategies to enhance partner capabilities and efficiency.
- Collaborate with partners to resolve any performance issues promptly.
**Operations Quality Assurance**:
- Establish and maintain quality standards for refurbishment projects.
- Conduct regular quality audits to ensure compliance with standards.
- Implement corrective actions to address quality deviations.
- Continuously improve processes to optimize operational efficiency.
- Ensure adherence to safety and regulatory requirements.
**Project Delivery Oversight**:
- Monitor project timelines and milestones to ensure on-time delivery.
- Coordinate with partners to resolve any project delays or obstacles.
- Implement project management best practices to streamline processes.
- Communicate project progress and updates to internal stakeholders.
**Vendor Relationship Management**:
- Foster positive and collaborative relationships with external partners.
- Serve as the primary point of contact for partner communications.
- Negotiate contracts and agreements to secure favorable terms.
- Work with partners to identify areas for mutual growth and improvement.
**Knowledge and Skills**:
- Excellent understanding of supply chain processes (plan, source, make deliver).
- Identifies cutting-edge analytical tools, models, and methods for making key business decisions.
- Excellent communication and influencing skills; mastery of English and local language.
- Excellent internal and external relationship management skills.
- Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Very Strong project management skills, with the capability to manage cross-functional teams in multiple geographies.
- Strong business acumen and technical knowledge within the area of responsibility.
- Excellent understanding of Material Requirements Planning (MRP), ATP, and master scheduling.
- Excellent understanding of national and international trade requirements to align customs/trade functions with business objectives.
- Thorough knowledge of inventory modeling and analysis.
- Strong leadership skills including team building conflict resolution and management.
- Excellent understanding of developing and managing a trade compliance program.
**Qualifications**:
- Bachelor’s degree in business administration, Operations Management, or a related field (master’s preferred).
- Proven experience in operations management, preferably in a partner/vendor management role.
- Typically, 6-10 years of experience in a supply chain function.
- Experience in more than one supply chain function.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and lead cross-functional teams.
- Proficiency in project management tools and software.
- Knowledge of refurbishment or construction industry practices is a plus.
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