At Ayesa Digital, we grow with you. Every professional in our company is essential. Thanks to their talent, we continue to expand: today, we are a global team of more than 11,000 people working toward a shared mission.
Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science and innovation. These strategic technological initiatives stand out for their international scope and strong commitment to socially oriented results.
We are looking for an IT Service Configuration Management Specialist to join our international team and contribute to the governance, implementation, and continuous improvement of Service Configuration Management and CMDB practices within European institutions.
Key Responsibilities
- Lead and maintain the Service Configuration Management practice, ensuring alignment with ITSM standards and organizational policies.
- Customize, document, and continuously improve the Service Configuration Management processes to be followed across the organization.
- Implement, manage, and optimize the CMDB, ensuring data accuracy, completeness, and lifecycle governance.
- Oversee CMDB Data Quality Ownership, driving corrective actions and ensuring compliance with quality standards.
- Enforce CI lifecycle governance, ensuring proper registration, maintenance, and retirement of configuration items.
- Integrate the CMDB with Change Enablement processes to ensure traceability and impact assessment.
- Manage data sources, automated discovery tools, and integrations to maintain reliable and up‐to‐date CMDB information.
- Create and maintain service maps, dependencies, and relationships across complex information systems.
- Produce high-quality CMDB reporting, dashboards, and audit support documentation.
- Work with ITSM platforms—especially ServiceNow—to configure, enhance, and maintain CMDB and Service Configuration Management modules.
- Collaborate with cross-functional teams to ensure proper management of IT services across their lifecycle.
Key Requirements
- EQF 4 education level.
- English C1 (certificate required).
- 5+ years of relevant IT professional experience.
- 2+ years of experience in similar Service Configuration Management roles.
- Excellent practical knowledge of IT Service Management, particularly Service Configuration Management.
- Proven experience implementing and managing CMDB in enterprise environments.
- Practical experience with ITSM solutions supporting CMDB and Configuration Management.
- Strong understanding of IT service lifecycle management and complex information systems interoperability.
- Proven experience with:
- CMDB Data Quality Ownership
- CI lifecycle governance
- CMDB–Change Enablement integration
- Data source management & automated discovery
- Service mapping & dependency modelling
- CMDB reporting & audit support
- ServiceNow Configuration Management & CMDB
Skills & Competencies
- Excellent written and verbal communication skills.
- Strong sense of responsibility and ownership.
- High accuracy and attention to detail.
- Very good organizational and reporting skills.
- Supportive, cooperative, and service-oriented attitude.
- Forward-looking mindset with a holistic approach.
- High motivation, initiative, and commitment to continuous improvement.
Domain
IT Service Management, Service Configuration Management, CMDB, ServiceNow, ITIL, Change Enablement, Automated Discovery, Service Mapping, IT Service Lifecycle, Reporting & Audit.
What We Offer
- Prestigious projects within European institutions.
- International, innovative, and multicultural environments.
- Continuous support from a team of experts in EU projects.
If you are ambitious, enthusiastic, and seeking a new professional challenge in international projects with real-world impact, this is the place for you.
In accordance with Organic Law 3/2007 of March 22, the company is committed to promoting the defense and effective application of the principle of equality between men and women, preventing any type of labor discrimination based on sex, and guaranteeing equal entry opportunities. Furthermore, we promote diversity and reject any discrimination based on race, gender, functional diversity, religion, sexual orientation, gender identity, or any other personal or social condition, striving to build an inclusive and enriching environment.
