PCloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise, we excel in helping companies maximize the full potential of their cloud investments, delivering exceptional business outcomes with efficiency and precision. What truly sets CloudZone apart is our awesome vibe, outside-the-box thinking, colorful professionalism, and unwavering customer obsession. /ppbr/ppEnough about business—let’s talk about why CloudZone is an amazing place to work! /ppCloudZone is all about vibrant culture, an electrifying atmosphere, and flexible hybrid work options for a true work-life balance. Plus, we’re deeply committed to professional growth, providing top-notch training, workshops, and certifications to help our team excel. /ppbr/ppWe are looking for a strongDevOps Support Engineer /strong, who will work closely with internal DevOps, Support and Solutions teams, and directly with customers to troubleshoot and resolve infrastructure, automation, and system-level issues across multi-cloud environments. /ppYour day-to-day will involve focusing on deep technical troubleshooting, automation, and proactive infrastructure optimization. You’ll help drive resolution for escalated incidents, contribute to process improvements, and play a key part in delivering exceptional customer experience. /ppbr/ppbr/ppstrongWhat you’ll do: /strong /pulliTake ownership of Tier-2 issues, delivering deep technical troubleshooting and long-term resolutions. /liliInvestigate and resolve complex incidents across cloud infrastructure (AWS/GCP/Azure), applications, and networking. /liliCollaborate with DevOps teams to improve customer environments and support ongoing automation initiatives. /liliEnhance and maintain monitoring and observability (Datadog, CloudWatch, Prometheus, etc.), including tuning alert thresholds and dashboards. /liliSupport Infrastructure as Code (IaC) environments (e.g., Terraform, CloudFormation, Pulumi). /liliAutomate recurring support tasks using scripting languages (Python, Bash, etc.). /liliEnsure high availability, performance, and cost-efficiency across customer systems. /liliMaintain internal documentation and customer-facing runbooks. /liliCommunicate effectively with both technical and non-technical stakeholders to provide updates on issue status and resolutions. /li /ulpbr/ppbr/ppstrongWhat do you need: /strong /pulli2+ years of experience in cloud support, DevOps, or system administration roles. /liliStrong hands-on experience with AWS (preferred), Azure, or GCP. /liliProficient with Linux-based systems, shell scripting, and debugging system-level issues. /liliExperience with monitoring, alerting, and observability tools (Datadog, Prometheus, CloudWatch). /liliSolid understanding of networking fundamentals (DNS, VPNs, load balancers, firewalls, etc.). /liliFamiliarity with DevOps tools and concepts (CI/CD, Git, Docker, Kubernetes). /liliExperience with IaC tools such as Terraform or CloudFormation. /liliGood knowledge of automation and scripting (Python, Bash, or similar). /liliFamiliarity with identity and access management, including SSO and SAML protocols. /liliExperience working in support escalation environments with customer-facing responsibilities. /liliStrong troubleshooting and documentation skills. /liliFluent in Spanish and English – both written and spoken. /li /ulpbr/ppbr/ppIf you’re passionate about driving value and delivering exceptional solutions to customers and solving problems, we’d love to hear from you! /p