Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Customer Care Advocate is entrusted with delivering the best standards of customer service. We are looking for someone who is committed to engaging with customers, partners, and team members to address inquiries, resolve issues, and ensure a seamless experience that fosters customer loyalty. Support both product and service operations, you will succeed in achieving best outcomes for customers.
You will report to the Enterprise Customer Experience (ECX) organization. You must be located within proximity to a Rockwell Automation facility to support a flexible hybrid working model.
Your Responsibilities:
1. Respond to inquiries and resolve issues related to orders requests.
2. Engage with all partners to maintain the highest standards of customer support.
3. Address and resolve product concerns, including managing customer complaints.
4. Demonstrate a clear understanding of goals and ensure targets are met within each financial period.
5. Provide proactive delivery updates through Open Orders reports according to service level agreements (SLAs) and expedite orders.
6. Manage customer product returns, including new product failures and warranty claims.
7. Support Repair and Exchange Requests.
The Essentials - You Will Have:
8. 1+ years of experience interpreting and responding to customer requests, both written and verbal, suited for a global, multicultural business setting.
9. Native or fluent proficiency in Dutch, and command of English (both spoken and written) are required; proficiency in additional languages is considered an asset.
10. Demonstrated problem-solving skills.
11. Familiarity with Supply Chain processes and Customer Care functions.
12. As well as collaboratively within a team.
13. Always uphold integrity and ethical behavior.
The Preferred - You Might Also Have:
14. Proficiency in Office 365; experience.
15. SAP
16. Salesforce
What We Offer:
Our benefits package includes …
17. Volunteer Paid Time off available after 6 months of employment for eligible employees.
18. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
19. On-demand digital course library for professional development
20. Comprehensive mindfulness programs with a premium membership to Calm
21. Employee Assistance Program
22. Personalized wellbeing programs through our OnTrack program
... and other local benefits!
#LI-Hybrid
#LI-AL1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.