Overview
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with +20 years of experience in the use of technology applied to marketing and delivering a unique customer relationship with a focus on innovation. We are looking for a Salesforce Marketing Cloud Service Lead to join the Marketing team.
Responsibilities
* Share with the service team the client’s vision, goals, and expectations.
* When there is a dedicated team, assign and oversee their tasks, managing workload, vacations, and absences during the service.
* Manage service progress, ensuring that timelines, scope, and budget are met.
* Facilitate change requests to ensure that all parties are informed of any impacts on schedule and budget.
* Provide visibility of service progress to the client and the CSM; lead follow-up meetings.
* Alert the operations management team about possible deviations.
* Oversee all incoming and outgoing service documentation.
* Lead problem resolution related to service evolution.
* Strive to ensure client satisfaction with the service.
* Ensure service objectives are met; conduct post-service evaluations to identify successful and unsuccessful elements.
* Responsible for sending the client satisfaction survey regarding the service.
Solutions
* Support presales activities for assigned accounts: solution design, estimation, planning, and assumptions.
* Identify potential Up- & Cross-Selling opportunities for the account.
Team and Training
Collaborate within Omega’s Community of Practice, sharing knowledge.
Experience / Skills
* At least 4 years of experience as a Salesforce Consultant or similar role.
* Experience working with Agile methodologies.
* Strong communication and presentation skills.
* Intermediate-High level of English (reading, writing, listening and speaking).
What do we offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Seniority level
* Not Applicable
Employment type
* Other
Job function
* Marketing and Sales
Industries
* Advertising Services
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