**At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and adaptable working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.
Want to know more about M-KOPA? Click this link: About M-KOPA
**JOB PURPOSE
The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
You will report to the Retail Team Leader.
**Main Job Responsibilities**:
- Inventory management: You will receive, issue stock, and take stock
- Reverse logistics: You will complete phone swap and phone returns
- Sales support: You will acquire and upgrade sales
- Customer service: You will log, troubleshoot, follow up and resolve customer issues and general inquiries
- After-sales service: You will proactively follow-up phone servicing, contact customers, and ensure the customer collects the phone
- Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
- Any other tasks assigned
**EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED**:
- At least 1 year's experience in customer care or inventory management, preferably in a phone-selling company
- Tech-savvy with a smartphone bias
- Front office management is an added advantage
- Computer literate
- A diploma in business or a related field, a degree in any field is an added advantage
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.