HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and integral brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. The Global Digital Acquisition & Onboarding Manager is responsible for acquiring new clients through digital campaigns and guiding their growth during the initial months of engagement. This includes ensuring smooth onboarding experience and early-stage performance before transitioning clients to frontline teams for long-term management. Constantly improve current digital campaigns, together with Customer Automation & Experience, and launch new ones to improve our lead & booking conversionDesign, launch, and continuously optimize digital acquisition and onboarding campaigns in collaboration with the Customer Automation & Experience team.Leverage data and insights to improve lead quality, conversion rates, and performance.
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
Lead, coach, and develop a team of sales executives to drive early-stage client engagement and growth.Set clear KPIs, provide regular feedback, and foster a high-performance culture.
Work closely with CX&A;, Commercial and Marketing to ensure a seamless onboarding experience.
Review weekly and monthly performance trends towards the target & conversion ratesTrack and analyze weekly/monthly performance metrics using tools like Tableau and Salesforce.Provide visibility to senior management and frontline teams, and implement mitigation plans when targets are at risk.
Analytical mindset with proficiency in Tableau, Salesforce, and performance dashboardsStructured problem-solving and project management abilitiesFluent in English (Spanish or additional languages are a plus)
3–5 years in operational or commercial roles (preferably in Travel Tech or Hospitality)~ Bachelor's or Master's degree in Business Administration, Tourism, or related field
You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. xcskxlj Have the opportunity to build strong and lasting business relationships and friendships from around the world.