The Role:
The Account Manager need to be experts in our products and how to drive value from them and;
their customers' businesses and industries. They will hold commercial responsibility for all accounts within the shared portfolio, so they will lead all conversations relating to renewals as well as being responsible for finding and managing upsell opportunities.
* Develop a deep knowledge of your customers' businesses to identify growth opportunities.
* Excellent cross functional collaboration to deliver outstanding customer outcomes.
* Alongside your Customer Success Manager (CSM), create action tailored plans on how to drive additional value, ROI, training and increase adoption.
* Provide the best advice on how our data can improve their business practices and increase their ROI.
* Be responsible for identifying, managing and closing upsells.
* Stay up to date on any future product releases and ensure the value of such updates are understood to demonstrate this to your customer base.
* Be a customer advocate and a great collaborator.