Field Support and Service Engineer – Iberia (Barcelona) page is loaded Field Support and Service Engineer – Iberia (Barcelona) Apply locations ESP - Barcelona time type Full time posted on Posted Yesterday job requisition id R83768
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. We are looking for a Field based role to look after Spain and Portugal and being
based in the area of Barcelona
where we have our site in Spain.To prepare Smith+Nephew for its next stage of growth, a Global Service Organization is being formed to focus on our service business. This is aligned to our ambitions for growing the Company and to be positioned as an industry leader.The Global Service Organization aims to strengthen our financial and performance metrics by creating a homogenous service process and global standard for all franchises. It will also invest in Field and Remote support teams, build an extensive portfolio of valuable services across the globe and establish a complete end-to-end approach under a global leader.What will you be doing?This role will report to Field Service Manager Europe.The scope of this Remote Support / Field Service Engineer role will be:
Member of the International Field Service teamWork across all Franchises to support customers and distributors via phone and eMail on all 1st / 2nd level complaintsInstalling and decommissioning of S+N hardware on siteSolving Problems and Preventive Maintenance on siteBasic Technical Trainings to End-Users at customer sitePromoting S+N service contracts and added new value and selling S+N accessoriesCore responsibilitiesSupporting End-Users (Spain and Portugal) and international Distributors via phone and eMail on all technical questions and complaints (1st and 2nd Level support)Installing and Decommissioning of S+N hardware at customer siteScheduling and performing on site PM’s according to S+N SOPs and guidelinesPreparing instruments for transportationSupport customers and distributors solving their product issues throughout the entire repair processSolving problems on site at customersPerform basic technical trainings for hospital owned biomedical engineersPromoting S+N enhanced service offering and support the sales team selling service contracts or other valuable contributionsParticipation in S+N trainings and conference calls. Acquisition and maintaining current knowledge of technical issues distributed by eMail, SOPs, etc.Recording of maintenance, complaints and service visits in the form of a field report and/or through ServiceMaxAssisting Sales and Marketing staff with any instrument pre-qualifications or technical matterProviding cover for other European Remote / Field Service Engineers as requiredWhat will you need to be successful?Technical Education (Ideally Biomedical Engineering or similar Education)Experience ideally in the Medical Devices IndustryDemonstrated ability to use data for effective decision makingPreferred experience in using SAP, Salesforce.Com/ServiceMax and/or other ERP/CRM platformsFluent in Spanish, and English (spoken and written). Portuguese and other languages will be a plusExperienced working in a Matrix OrganizationBasic IT/Networking knowledgeDiOR (Digital OR) experience is a plusSkillsStrong communication and consensus-building skillsOriented to detail and technical attitudeStart up approach (open to build and create process)Great teammateAdditional requirements:
Requires travel up to 4 days per weekValid Driver LicenseYou. Unlimited.We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.Inclusion, Diversity and Equity:
Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ( https:
//www.Smith-nephew.Com/ )Your Future:
Generous annual bonus, Save As You Earn share options.Work/Life Balance:
Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!Flexibility :
Hybrid Working Model (For most professional roles).Training:
Hands-On, Team-Customised, Mentorship.Meal allowanceAdditional benefits depending on the roleEn cumplimiento del Real Decreto Ley 6/2019 de 1 Marzo, de medidas urgentes para garantía de la igualdad de trato y de oportunidades entre hombres y mujeres en el empleo y la ocupación, la pregunta sobre sobre el género se incluye para reportar datos a tal fin.Applications:
If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.We value the diversity of our people and welcome applications from everyone.#li – ar2#LI-FieldStay connected and receive alerts for jobs like this by joining our
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