Position Overview As the Supply Chain Quality Technical Lead, you will be a key Quality, Affiliate and Operations interface who works to enable business ambitions. You will facilitate solving challenging and strategic issues that have an impact on the Supply Chain network, functions, or chapters by supporting or leading global and functional, overarching initiatives. You translate operational insights into systemic improvements and strategic initiatives, leveraging your profound cross‑functional knowledge.
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You will be the leading technical expert providing guidance on process and key initiatives, working closely with Operations and Quality Leaders to collaborate across Networks, Chapters and Affiliates to deliver comprehensive and successful customer solutions. You champion our Quality Management System to innovate and improve end‑to‑end functionality.
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Drive Business Results and Customer Value
- Support the organization and network with a customer and patient centric mindset
- Support Chapter lead as Point of Contact & ensure alignment with Technical and Sub‑Chapter Leads
- Responsible for defining key objectives/ KPIs/ OKRs and ensure alignment thereof with the organization’s business strategy
- Responsible for developing a long term vision and backlog to deliver E2E value across Chapters, networks and its Squads
Advance the work of the organization, making trade‑offs and breaking silos
- Partner with General Operations on strategic business direction and decisions. Break down silos and improve working effectiveness as an “integrator” across the organization as needed; in particular through collaboration across the organization to resolve escalated bottlenecks and dependencies, as well as rebalance work & help in line with greater strategic priorities
Empower and Enable the Network
- Decide if Squad within the network is needed; lead and moderate Squads, accountable for Squad deliverables across the organization
- Enable team to take decisions in area of expertise through strong facilitation skills
- Negotiate with Senior Leadership across the organization to influence decision‑making
- Be the champion and advocate for Engrained Quality across the organization
- Build a culture of continuous improvement, proactively seeking and integrating feedback to refine strategies and improve processes, and model lean leadership principles
- Act as organizational change agent delivering results focused on digitization of business processes
Enable the organization’s New Ways of Working
- Act as role‑model for Agile Leadership behaviors, as well as for our culture, mindset & behaviors as defined in
- Model behaviors to support the organization’s transformation to new, more Agile Ways of Working – e.g. new decision making/governance practices, collaboration, etc
- Everything you do should contribute directly to the achievement of our Roche Ten Year ambitions, including:
- a. Double patient access to novel, high‑medical‑value diagnostics solutions
- b.
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Build the leading, profitable insights business
- c. Improve patients’ lives via ‘OneRoche Approach’ to ecosystem in every country
Specific Job Accountabilities
- Interface for escalated issues, may act as a proxy for the Chapter Lead
- Can represent the Chapter in audits and inspections, contract negotiations etc by ensuring we are compliant and conform to established quality processes, standards, and regulations
- Is involved in solving unique and unprecedented problems that have an impact on the network, functions, or chapters, ensuring systemic root cause analysis and implementing robust preventive actions across the organization
- Solves challenging and strategic issues; leads global and functional overarching project teams and Squads, anticipates challenges for the organization; adds with innovative and conceptual thinking to the strategy of the E2E organization
- Acts as a coach for colleagues with less experience and helps them to develop their skills/expertise, with a focus on fostering self‑reflection and connecting operational challenges to personal/professional growth
- Provides guidance and feedback across the organization on processes and product technical knowledge
- Deliver and support implementation of reliable and efficient end‑to‑end business process solutions, i.e. enable faster decision making using digital solutions
As a Chapter Technical Lead you:
- Possess profound knowledge of own area of expertise and broad knowledge of proximate areas.
- Possess a highly interdisciplinary mindset and coordination ability, a systemic, cross‑functional approach to problem‑solving activities and customer orientation