Overview
Join to apply for the Customer Support Agent (Dutch Speaking) role at OneCasino
OneCasino, part of the Glitnor Group, is an online casino established in Malta for 8 years, aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino sets trends in the iGaming industry through exclusive games and a commitment to customer feedback.
Glitnor Group was founded by industry veterans with a wealth of experience. We have a global presence with a track record of building and nurturing strong brands, culture and work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
Glitnor has enjoyed rapid growth since 2018, with over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain and Gibraltar, and remote team members around the world.
We are looking for a Dutch speaking Customer Support Agent to join our growing team.
Glitnor Group is looking to hire a Dutch-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.
Based in our fantastic office in Barcelona (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.
We are growing rapidly so this could be a great step into long term career progression.
Responsibilities
* Respond promptly and professionally to customer inquiries via live chat and email.
* Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
* Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
* Assist with account verification processes, including KYC (Know Your Customer).
* Monitor and report on player feedback, suggesting improvements to enhance the player experience.
* Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
* Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
* Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Qualifications
* Hold a proven background in a customer support role, ideally within the iGaming environment
* Native level of Dutch with a good level of English
* Exceptional communication skills, both written and verbal
* High level of attention to detail
* Enjoy problem solving
* Ability to work well under pressure
By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, but you’ll also enjoy a range of fantastic perks!
* A competitive and attractive salary
* Private health insurance
* A weekly breakfast
* Social events for building strong relationships with colleagues
* Relocation package (when relevant)
At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Gambling Facilities and Casinos
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