Job Title
Key Account Manager - Hotels Providers
Summary of the Role
The Key Account Manager (KAM) for Third-Party Suppliers in the Hospitality unit plays a vital role in managing relationships with hotel providers. This role is responsible for identifying, developing, and closing commercial opportunities within the Solutions for Hotel Providers (Aggregators/AVH), as well as managing the overall commercial relationship with newly signed aggregators. The KAM also oversees day-to-day account management, including operational coordination, understanding customer technology landscapes, and building relationships with senior decision-makers.
Main Responsibilities
Account Development
* Align commercial agreements with both customer and Amadeus needs; coordinate go-to-market strategies across merchant and switch business models.
* Lead process reviews to gain a comprehensive understanding of key account operations and identify areas for improvement.
* Collaborate with internal stakeholders to complete technical and product-related sections of bid responses.
* Document hotel aggregator business needs and work with Sales and Product Management to assess and prioritize them for the product roadmap.
* Stay informed about market dynamics and hotel distribution strategies.
Customer Support
* Support Sales, Account Management, Implementation, and Product teams by providing insights into customer processes and product deliverables.
* Build and maintain effective relationships across all levels within hotel aggregator organizations to enhance collaboration and satisfaction.
Hotel Distribution Expertise and Synergies
* Gain and apply knowledge of hotel products, services, and solutions to identify new business opportunities.
* Provide feedback and recommendations to Hotel Providers, Product Management, and Strategy teams to support the evolution of hotel distribution models.
Requirements:
* University degree in Tourism, Business Administration, or a related field.
* At least 5 years of experience in a travel technology company; experience with OTAs, aggregators, or bedbanks is a plus.
* Proficient in Microsoft Office applications.
* Strong organizational skills and attention to detail.
* Experience collaborating on projects in dynamic or complex environments.
* Proficient in English; additional languages such as Spanish or French are a plus.
* Demonstrated ability to build trust and credibility with internal and external stakeholders.
* Strong analytical and problem-solving skills.
* Customer-focused, results-oriented, and comfortable working with deadlines.
What we can offer you
* ? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
* ? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* ? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* ? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* ? A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)
* ? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* ? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* ? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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