About the role
Factorial is looking for an Account Manager Enterprise for the Spanish Market to help us boost the company to the next level. You will join our Customer Experience team as a trusted consultant for Factorial’s largest and most strategic Spanish customers, driving client satisfaction, retention, and growth.
You will manage and expand a high-value portfolio, build long‑term relationships, deeply understand client processes and challenges, detect and execute upsell and cross‑sell opportunities, position Factorial's solutions to maximize customer impact, and identify areas of product improvement.
What will you be doing
* Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high‑impact approach through regular analysis, data‑driven action plans, and proactive execution.
* Recognize and report client trends, risks, and opportunities, proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
* Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go‑to person for anything related to Factorial.
* Collaborate cross‑functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
* Contribute with your experience by mentoring less experienced peers and sharing best practices across the team.
Your Profile
* 3+ years of experience in Account Management (B2B).
* Proven track record of driving upsell, retention, and net growth in client portfolios.
* Strong strategic and analytical skills, combined with excellent organizational abilities.
* Tech‑savvy, with the ability to quickly learn and adapt to new tools.
* Outstanding communication skills with empathy and influence at senior client levels.
* Experience dealing with churn prevention and designing action plans for at‑risk clients.
* Comfortable working with KPIs and managing portfolios with a data‑driven mindset.
* Proactive, solution‑oriented, and eager to bring forward new ideas.
* Fluency in Spanish (native or proficient) and professional command of English.
Bonus Points
* Experience managing key accounts or enterprise‑level clients.
* Knowledge/experience in Human Resources, Payroll, or HR Software.
* Previous involvement in process optimization or building AM best practices.
Benefits
* High growth, multicultural and friendly environment
* Alan private health insurance
* Wellhub membership (gyms, pools, outdoor classes)
* Savings with Cobee
* Language classes
* Breakfast in the office and organic fruit
* Nora discounts
* Free caffeine and theine
* Pet‑friendly office
EEO Statement
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
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