3 days ago Be among the first 25 applicants
* Short Description : We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer
* Location : Spain (ideally Madrid, open to Barcelona)
* Start date : July 2025
HIRING Customer Success Associate
* Short Description : We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer
* Language Requirements : Native Spanish + fluent English
* Location : Spain (ideally Madrid, open to Barcelona)
* Start date : July 2025
What is the Customer Success Associate role about?
* Define and implement client activation and engagement strategies.
* Coordinate and lead communication events and webinars.
* Provide day-to-day support to our clients, ensuring they maximize the value of our product.
* Implement B2C communications with our end-users to drive engagement.
* Introduce new initiatives that will enhance the client experience.
* Manage client relationships, including addressing concerns and identifying opportunities for upsell.
* Monitor client metrics and provide insights to improve overall satisfaction and retention.
* Suggesting improvements in the way we work to enhance client outcomes.
What do we offer?
* Full-time contract with a base salary of 25,000€ + 5,000€ in variable.
* The opportunity to join a fast-growing startup - we recently raised 10M€ to keep expanding!
* Plenty of room for personal and professional development.
* A clear career plan so that if you perform well, you can get promoted fast.
* Be part of one of the best 15 companies to work for in Spain.
* Employee benefits (e.g. Payflow, Health insurance, Streaming platforms, Gym membership, and much more).
* A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.).
* 23 days of holidays + 4 additional days off for team building events.
* Hybrid work environment, offering flexibility and work-life balance.
Sounds cool! What are we looking for?
* 2 years of experience at a start-up, consulting firm, tech company, etc.
* Experience in Customer Success or in client-facing roles (Sales, etc.)
* Native or fluent Spanish speaking ability and legal right to work in Spain. Availability to travel
* A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly
* Strong analytical skills, and familiarity with metric-driven objectives.
* Excellent people and persuasion skills to engage stakeholders and achieve project objectives.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
Technology, Information and Internet
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