Overview
Job Title Web Technical Support Analyst (French Speaker)
Summary:
We are looking for a Web Customer Support Analyst (French Speaker) to join our team and deliver outstanding support to our global web clients. In this role, you´ll help troubleshoot website issues, implement tracking solutions, and support ongoing website improvements. This position works closely with customers and internal teams to resolve technical issues, enhance website performance, and ensure accurate ecommerce and analytics tracking. It’s a great opportunity for someone who enjoys solving technical problems while providing excellent customer service.
Responsibilities
* Provide high-quality customer support to global web clients through clear written and verbal communication.
* Troubleshoot website issues, including bug fixing, enhancements, and performance improvements.
* Deliver efficient technical support and follow up on customer requests to ensure timely resolution.
* Collaborate with internal teams to investigate issues and manage escalations.
* Contribute to continuous improvement initiatives by identifying process improvements and support opportunities.
* Upgrade and optimize websites to support responsive design and performance improvements.
* Migrate ecommerce and media tracking tags into Google Tag Manager (GTM) while following testing and QA processes.
* Implement and customize web analytics and optimization code, including Google Analytics, GTM, and tracking tags from media vendors such as Facebook, Sojern, and others using JavaScript and HTML.
About the Ideal Candidate
* Strong customer-oriented problem-solving mindset, capable of overcoming both technical and communication challenges.
* Ability to quickly learn and adopt new software tools such as Salesforce or Microsoft Office.
* Experience with JavaScript or HMTL;
* Fluency in English and French required.
* Experience with Google Tag Manager (GTM) or another tag management platform.
* Analytical thinking and strong collaboration skills.
* Ability to effectively support multiple teams with varying technical knowledge and skill levels.
What We Can Offer You
* A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
* A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
* A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
* A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
* A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
* A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
* A Reliable Company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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