THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Senior Manager – Middle Office External Workforce, you play a critical role in overseeing and optimizing all requests for non‑employed workers across the organization. You will validate and challenge demand, drive governance and transparency, lead a small team, and partner cross‑functionally to ensure cost efficiency, compliance, and strategic workforce decisions.
You will be reporting to GBS – P2P Procurement & Capabilities, and you will manage:
1. Request Governance & Workforce Validation
1. Act as the primary intake point for all non‑employed workforce requests (contractors, temporary labor, SOW‑based engagements, blue/white/pink collar)
2. Challenge and validate requests against operational needs, budgets, and workforce strategy
3. Assess business justification, skill requirements, duration, and cost structures
4. Ensure compliance with internal policies and local labor regulations
5. Partner with HR and Procurement to define the most appropriate sourcing model
2. Leadership & Team Management
6. Lead, coach, and manage a team of 2 external workforce analysts/coordinators
7. Set clear performance expectations, KPIs, and service standards
8. Foster a culture of accountability, continuous improvement, and value creation
9. Ensure consistent quality and timeliness of request processing
3. Stakeholder Management & Advisory
10. Act as a trusted advisor to business leaders on external workforce options
11. Communicate clearly on request outcomes, required adjustments, and compliance considerations
12. Build strong relationships with HR, Procurement, Legal, Finance, and Operations
13. Influence stakeholders and challenge decisions constructively
4. Reporting, Analytics & Governance Frameworks
14. Develop and deliver reporting on request volumes, approval trends, cost avoidance, and workforce mix
15. Track KPIs such as time‑to‑approve, compliance adherence, request quality, and savings
16. Provide data‑driven insights and recommendations to senior leadership
17. Continuously improve governance frameworks, approval matrices, and documentation
18. Support audits, risk assessments, and policy updates related to external workforce management
YOU ARE A COTY FIT
As a governance‑oriented leader, you thrive in complex, matrix environments and enjoy challenging the status quo to drive better decisions.
Your skills and experience include:
19. Bachelor’s degree in Business, HR, Procurement, Supply Chain, or related field
20. 7–10 years’ experience in contingent workforce management, procurement, HR operations, or governance roles
21. Proven experience challenging business requests using structured decision frameworks
22. Strong analytical and reporting skills (Excel, Power BI or similar tools)
23. Demonstrated people‑leadership experience
24. Excellent communication, negotiation, and stakeholder‑management skills
25. Strong business acumen, risk awareness, and data‑driven mindset
26. Experience in multinational or matrixed organizations (preferred)
If you’re ready to support and shape the future of Coty’s extended workforce, we want you on our team!
WHAT WE OFFER
This role provides high visibility and strategic impact across Coty’s global workforce ecosystem.
27. Opportunity to shape global external workforce governance
28. Exposure to senior stakeholders across HR, Procurement, Finance, and Operations
29. Leadership responsibility with strong autonomy
30. Dynamic, international environment promoting a culture of kindness
31. Hybrid working model