UlliEnsure the medical team is effectively processing medical assistance cases in accordance with established procedures for international medical assistance. /liliLead the medical team, fostering a collaborative and productive team spirit, monitoring productivity, and participating in size requirement definition. /liliEnsure 24 / 7 medical coverage, including on-call doctors. /liliValidate internal escorts (when nurses or doctors travel to repatriate a patient) and necessary medical equipment. /li /ulpbPatient Care and Quality Assurance /b /pulliResponsible for ensuring that patients are evaluated and receive medical care at the highest level of medical expectation within the group (generally at the level of the most developed healthcare systems). /liliMonitor the quality of service delivered by all medical team members, identifying any training requirements or senior intervention needs. /liliAct as the medical lead and decision-maker in the medical team’s daily case review meetings when on duty. /liliProvide support to team members on a consultative basis, including daily case reviews and any relevant matters. /li /ulpbCase Management /b /pulliActively manage complex medical assistance cases. /liliAdvise on the most appropriate repatriation plan if applicable. /liliMeet the needs of ATI’s and local clients by ensuring patients, relatives, and traveling companions receive reassurance and medical advice during the provision of medical assistance services, including direct contact with these customers when necessary. /li /ulpbCommunication and Coordination /b /pulliProvide support to operational teams through effective communication with coordinators and agents as required. /liliEnsure accurate medical records are recorded in the company’s computer system. /liliEnsure optimum communication and support between medical and operational teams, facilitating teamwork. /li /ulpbGovernance and Improvement /b /pulliProvide guidance on clinical governance and ensure continuous improvements in medical operational service delivery. /liliBe part of the escalation process for medical, repatriation, Red Flags, or any delicate case queries. /liliParticipate in the Crisis Cell when activated. /li /ulpbStrategic Support and Development /b /pulliSupport AXA Partners' strategy, particularly actions to digitalize our processes, reduce average costs, and increase productivity. /liliSupport the development and implementation of any medical services offered by the geo, including but not limited to tele-consultation, corporate mobility, second opinion programs, and other emergency and non-emergency products. /liliSupport the Medical Network Department. /li /ulpbCultural Alignment /b /pulliUnderstand and demonstrate the culture and values within AXA. /li /ulpYour Profile /ppAt least 10 years clinical experience. /ppNegotiation level (C1) of Spanish and English, French being a plus. /ppMinimum 5 years in Critical Setting – ITU, A+E, Internal Medicine with critical care experience. /ppbMaintains currency in clinical practice. /b /ppAn experienced, self-motivated professional person with a high level of customer focus. /ppEvidence of current professional registration with the appropriate professional body. /ppKnowledge of indications / contraindications of medical transport, particularly aeromedical. /ppMinimum 3 years experience in worldwide medical assistance. /ppExcellent communication and organisational skills. /ppExperience in managing teams of professionals. /ppAdaptability and able to work under pressure. /ppA commitment to the development of the company through setting high standards. /ppA willingness to undertake new challenges, and work across functions under own initiative. /ppTo act as a change agent and be an influencer to achieve business targets. /ppbAbout AXA /b /ppAXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. /ppuOur mission : /u Empower people to live a better life. /ppuOur values : /u Customer First, Courage, Integrity and One AXA. /ppbAbout the Entity /b /ppAXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. /ppAXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. /ppCombining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. /ppbWhat We Offer /b /ppBy joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. /ppAdditionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr