Customer Service (m/f/d)
Madrid, Fulltime
STUDEX® is the world’s largest manufacturer of ear piercing systems and accessories. The parent company is
headquartered in Los Angeles, California. Around 1,000 employees currently work for STUDEX® worldwide.
Your Mission
As a Customer Service Representative (m/f/d), you are the first point of contact and the trusted partner for our
customers. You ensure a smooth and positive customer journey by handling inquiries, solving problems, and
supporting orders from start to finish. With your proactive communication and solution-driven mindset, you
strengthen customer loyalty and contribute directly to the success of our B2B partnerships.
Your Responsibilities
* Supporting our international customers as a friendly and competent partner
* Acting as the link between customers, the sales team, and internal departments
* Monitoring incoming orders and processing customer inquiries in a timely manner
* Managing orders, handling complaints, and coordinating customs clearance procedures
* Organizing promotions, product assortments, price lists, and sales reports
* Assisting the Regional Director South with all sales activities
* Actively shaping and optimizing internal processes within Customer Service
Your Profile
* First relevant professional experience in customer service or a similar field
* Fluent Spanish speaker with excellent English skills; Portuguese knowledge is a plus
* A strong customer focus and a keen sense of customer needs
* A team-oriented approach, a positive attitude, and a strong hands-on mentality
* The ability to work independently, structured, and solution-driven
* Confident handling of MS Office; experience with SAGE is an advantage but not required
* Outstanding organizational and coordination skills
Our Offer
* Collaboration in an international environment
* Excellent opportunities for career development
* The chance to be part of a global market leader with over 35 years of success in Europe
Start now and shine in your career!
We look forward to receiving your complete application documents, including your earliest possible starting date
and your salary expectations. Please send your application in English to: hr@studexeurope.com
STUDEX® Ibérica S.L.
Emilio Vargas 18, 2 2ºA 28043 Madrid, Spain
Selina Franz
E: hr@studexeurope.com, T: +43 5522 22850 15