Step Up Your Leadership Journey with Village Cinemas
Village Cinemas has been a leader in Australian entertainment since 1954, and we’re excited to offer an opportunity for a team member to step into the role of Duty Manager. This position is adecuado for those ready to deepen their leadership skills and play a key role in delivering outstanding guest experiences and operational excellence.
Why This Role?
As a Duty Manager, you’ll be an integral part of our leadership team, overseeing daily operations and ensuring every guest has an exceptional experience. In this role, you’ll:
- Advance your career with Australia’s longest-running, locally owned and operated cinema chain, contributing to our 70-year legacy of unforgettable experiences.
- Enjoy exclusive team perks, including movie discounts and other benefits.
- Develop advanced leadership skills in a dynamic and supportive environment, setting you up for future growth within Village Cinemas.
About the Role:
The Duty Manager is responsible for managing front-of-house operations and supporting the team in delivering memorable guest experiences. Reporting to the site senior leadership team, your key responsibilities will include:
- Leading daily operations, including venue opening and closing, cash handling, and end-of-shift reconciliation.
- Coaching team members on Service Steps, equipping them to deliver excellent service and exceed guest expectations.
- Handling guest escalations and resolving issues with professionalism and care.
- Effectively managing rosters, maintaining venue cleanliness and presentation, and ensuring compliance with OHS, food safety, and security standards.
- Supporting inventory processes, accurately recording stock movements, and maintaining high standards of venue presentation.
About You:
This opportunity is ideal for an experienced Guest Experience Supervisor or someone with similar experience ready to take on more responsibility. You’ll excel in this role if you have:
- Strong leade