At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world‑class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.
Our goal is simple: to be the go‑to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry‑leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.
Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge.
Role Overview
As an Enterprise Account Manager, you’ll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world’s largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts. You’ll join a global team and work cross‑functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues — using a combination of data and real‑world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You’ll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.
Responsibilities Account Management & Strategy
* Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
* Work closely with product and customer success teams to expand adoption of Player Engagement services.
* Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.
* Work with the production team to protect revenues.
* Receive & respond to customer RFIs/RFPs.
* Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.
Analytics
* Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
Communication
* Work cross‑functionally with internal teams to ensure alignment on account strategy and customer objectives.
* Communicate effectively with senior‑level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.
* Act as a trusted advisor, providing guidance and support to enterprise clients.
Qualifications
* 5‑7+ years of Account Management experience supporting Game Industry customers.
* Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
* Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
* Experience selling to or working within the Player Engagement ecosystem.
* Strong critical thinking, commercial creativity, and process‑driven execution.
* Data‑driven mentality and ability to work through ambiguity.
* High attention to detail and ability to perform as a trusted advisor for customers.
* Excellent written and verbal communication skills.
* Self‑motivated and able to thrive in a remote working environment.
* Willingness to travel as required.
What do we offer?
Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Recruitment Process
* You send us your application with your updated resume.
* After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close.
* Once you submit your test, the assessment will take approximately 48–72 hours to be evaluated.
* If you successfully pass the test – we’ll invite you for the online interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
* At the end of our journey – hopefully you will receive an offer and become our new Keywordian.
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