Service Project Manager
Responsibilities
* Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Understanding and experience in global Workplace and Service Desk services.
* Technical background.
* Proficiency in managing ITSM tools, preferably ServiceNow.
* Creating reports within ServiceNow.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
* Experience in Global Services coordinating teams in different countries.
* Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
Essential Requirements
* Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Understanding and experience in global Workplace and Service Desk services.
* Technical background.
* Proficiency in managing ITSM tools, preferably ServiceNow.
* Creating reports within ServiceNow.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
* Experience in Global Services coordinating teams in different countries.
* Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
Desirable Requirements
* Proactivity
* Teamwork
* Used to reporting work done
* Ability to produce documents and reports
* Open‑mindness to change
* Self‑taught
Required Qualifications
* Higher Technician in Computer Systems Management or a degree in Computer Engineering
* At least 10 years of experience in the IT sector, with at least 5 years performing the same role
* Official technical certification in ITIL: at least ITIL Foundation
* Official technical certification AZ-900 or/and MS-900.
Metadata
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Information Services, IT Services and IT Consulting, and Software Development
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