Launched in 2012, Hiflow is a digital platform specialized in single car delivery, thanks to an extensive network of independent drivers. We are the main delivery service provider for many businesses, including leasing companies (Arval, Ayvens, Leasys), car rental companies (Europcar, Avis, Hertz), car manufacturers (Stellantis, Renault, Tesla), and car dealerships.
Leader on the French market and already available in Belgium, Spain, and Italy, we aim to reinvent and unlock mobility across Europe.
We opened the Spanish market in 2022 and are experiencing significant growth. In this context, we are seeking an intern to support our Operations team and help manage this increasing demand.
The Operations team’s mission for each delivery is to find the right driver and handle emergencies or unexpected issues that may occur on the road.
Your #1 role : Emergency management: The transport world is full of unforeseen events. Our goal is to minimize these disruptions so journeys can be completed smoothly, ensuring peace of mind for both customers and drivers.
Route allocation : This involves identifying the most suitable driver for each delivery based on availability and submitted quotes. Negotiation may be required to reach a fair price for both parties.
Drivers management : You will help maintain strong relationships with our network of independent drivers by answering questions, onboarding new drivers, assisting with invoicing, and ensuring high-quality service delivery.
Improving and implementing internal processes: Besides daily operations, you will contribute to enhancing our operational procedures to increase efficiency and service quality for customers and drivers.
Gain valuable experience in a fast-growing team and environment.
Work in an international setting,
with a company culture centered on collaboration, transparency, and caring for others.
Great offices in Madrid and 2 days of remote work per week, subject to manager approval.
Job requirements
This job is for you if :
You are a problem solver: enthusiastic by nature, you analyze situations and take proactive actions to resolve issues.
You have good communication skills: comfortable with written and verbal communication, adaptable in your speech.
You possess good stress management skills: capable of handling emergencies calmly and effectively.
Minimum B1 level in English: able to understand English in a professional context.
Selection process :
HR call with Solène (15 min, in English, via video call).
Manager interview and case study with Blanca, Operations Team Leader (1 hour, in Spanish, via video call).
Culture fit interview with another member of the Spanish team.
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