The Technical & Business Analyst will provide end-to-end analysis and solution design for Digital Asset Management (DAM) solutions within the Sales & Marketing domain, with a strong focus on API-driven integrations across multiple channels and touchpoints.
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This role acts as a key bridge between business stakeholders and engineering teams, translating business needs into clear, actionable, and testable technical specifications while ensuring the delivery of high-quality, compliant, and scalable solutions.
Key Responsibilities Partner closely with Product Owners to elicit, clarify, and document business and technical requirements, ensuring scope control and stakeholder alignment.
Own API integration analysis for new and existing connections, including interface specifications and impact assessments.
Coordinate and execute User Acceptance Testing (UAT) for major releases; prepare pilot user groups and consolidate feedback into structured improvement proposals.
Drive incident triage and root-cause analysis across integrations and touchpoints, ensuring timely resolution and proper documentation in ServiceNow and Confluence.
Support Agile ceremonies (backlog refinement, sprint planning, reviews) and maintain transparent documentation of changes, decisions, risks, and dependencies.
Contribute to compliance and architecture documentation (e.g.
LeanIX) and support annual checks (EPA, Mitigation) in collaboration with security stakeholders.
Collaborate with external suppliers and internal teams to ensure API health, stability, and product quality.
Qualifications Education Bachelor’s degree preferred in Computer Science, IT Engineering, Business Informatics, or Mathematics.
Alternatively, Industrial Engineering or Business Administration.
Languages Fluent English (B2–C1) – mandatory German is a plus Additional languages are an advantage Technical Knowledge Solid understanding of DAM platforms and content distribution architectures.
Hands-on experience with RESTful APIs, JSON, authentication/authorization patterns, and integration testing.
Familiarity with Jira or Asana (work management), ServiceNow (incident and demand management), and Confluence (knowledge and decision logging).
Awareness of security topics and compliance documentation practices.
Basic knowledge of cloud-native services and CI/CD concepts as applied to integration lifecycles.
Experience 3–5 years of experience in Technical or Business Analysis (or similar roles) within Digital Marketing IT environments, ideally with DAM solutions.
Proven experience coordinating API-based integrations across multiple systems and vendors.
Strong background in UAT coordination, writing clear user stories, acceptance criteria, and test cases.
Travel Availability Willingness to travel internationally (approximately 5%).
Skills & Competencies Analytical, structured, and detail-oriented mindset.
Excellent problem-solving and documentation skills.
Strong stakeholder management abilities across business and engineering teams.
Clear and confident communication and presentation skills, capable of translating complex topics into simple terms. xpzdshu
Proactive, autonomous, and adaptable in a fast-paced environment.