Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore Production Teams to build and manage websites using Boehringer Ingelheim's Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
The Operational Project Manager will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness of Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements.
* Assist in creating technical training content for Production Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Detail-oriented, eager to learn, and team-oriented.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills, able to work independently and remotely.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract.
* Flexible schedule promoting work-life balance.
* Training & certifications to enhance skills.
* Home office options.
* Flexible benefits (transport, meals, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23.
We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation. We grow Together.
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