Team: TechJob Location: Granada, Spain, Remote, SpainPosition Type: Permanent, Full-timeWork Flexibility: HybridThe Senior Support Engineer will act as an interface between the business departments and the related IT teams in the areas of Webshop, Content Production, and Campaign Planning. Responsible for independent and preventive troubleshooting, using the existing monitoring systems. They will also be the central point of contact for service and fault requests in connection with the various internal software applications.Responsibilities* Supporting campaign management with technical implementation* Single point of contact for support requests in connection with service requests, incidents, bugs and problems with the related (web) applications, reacting within our mandatory SLAs* Documentation and ticket processing in Jira and ServiceNow* Prioritization, planning and implementation of necessary measures for operational service requests* Independently manage the prioritization and fixing of problems with the support of the development team or other technical departments* Managing bulk database reports or updates using SQL* Creation and maintenance of process definitions in the knowledge database* Management of user accountsQualifications* Sound SQL experience, including querying and analyzing data* Incident management and process understanding* Experience with ticket systems* Knowledge of agile methods* Practical experience with Scripting, Bulk data handling, Git, Jira, Confluence, ServiceNow* Strong English skills required;
German is a plus.#LI-RemoteSpain#LI-Granada#LI-Malaga#LI-LJ1