Position OverviewMCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions in diverse industries, using both on‑site and remote agents. We are committed to fostering an environment where professionals can build meaningful careers and access continuous learning and development opportunities.Are you a problem solver with a passion for helping people? Do you thrive in a fast‑paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!We’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process‑related inquiries, and identifying opportunities to upsell.Key ResponsibilitiesManage inbound and outbound calls with professionalism, empathy, and efficiencyTroubleshoot and resolve customer issues, focusing on first‑call resolutionResearch and retrieve information using internal systems; collaborate with other teams as neededAccurately document and process customer claims and interactionsFollow scripts, policies, and procedures while using training resources to provide accurate answersHandle sensitive information with discretion and maintain confidentialityEscalate complex cases to the appropriate team or managerStay updated on products and processes by attending ongoing trainingMeet all attendance, reliability, and night‑shift scheduling requirementsCandidate Qualifications18 years or older with a high school diploma or equivalentExcellent verbal and written communication skillsTyping speed of 20+ words per minuteBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsStrong problem‑solving, conflict‑resolution, and troubleshooting skillsReliable, punctual, and motivated with a strong work ethicAbility to multi‑task, stay organized, and self‑manageCustomer‑first mindset: empathetic, patient, and responsivePositive attitude and a team‑player spiritComfortable working in a fast‑paced, dynamic environmentPreferred (Not Required)1+ year in customer service, call center, help desk, technical support, inside sales, or back‑office rolesPrior experience with contact centers or government‑related accountsCompensation & BenefitsCompetitive base salary based on experienceHMO coverage for employee and dependentDental coverage with in‑house assistanceFree meals during trainingCareer growth and learning opportunitiesAllowances for rice, clothing, laundry, and mealsPerformance and loyalty bonusesFrequent workplace disinfection and foggingOpportunities for promotion and growthEmployee shuttle servicesCompany retreats and off‑site eventsIn‑office rewards, raffles, recognition gifts, and treatsPhysical RequirementsThis job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, lift, or move objects up to forty (40) pounds.Conditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a Level II background and security investigation with a fingerprint; job offers are contingent on background/security investigation results.Must be willing to submit to drug screening; job offers are contingent on drug screening results.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request, provided such accommodations do not cause undue hardship.Equal Opportunity EmployerAt MCI we embrace differences and strive for a diverse, inclusive work environment. All aspects of employment are based solely on merit and qualifications. MCI will not tolerate discrimination or harassment. We are committed to providing reasonable accommodation for qualified employees with disabilities to the extent required by applicable laws and regulations.#J-18808-Ljbffr