A general e-commerce leader in La Coruña, Spain, is seeking an Escalations Specialist to support delivery operations by resolving customer issues and managing communications. This role requires fluency in German, 1+ year in customer service, and strong multitasking skills. As part of a dynamic team, you will engage with customers, law enforcement, and drivers, ensuring effective resolutions during critical situations. Full training will be provided, along with comprehensive benefits including medical coverage and paid time off.
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