Company OverviewA leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.
Operating in 190+ countries
Supported by 6,000+ skilled engineers globally
Serving 200+ enterprise clients across multiple industries
The company is committed to service excellence, operational reliability, and delivering high‐quality IT support solutions at scale.
Project OverviewThe project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end‐user experience, business continuity, and high service‐level compliance in both onsite and remote environments.
Role Summary3>The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast‐paced, multi‐site enterprise environments.
Provide Level 2 onsite and remote IT support to end users
Troubleshoot and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, servers, and peripherals
Escalate unresolved incidents in accordance with SLA and ITIL processes
Ensure high customer satisfaction and service quality
Software & Application Support
Windows OS installation, configuration, and troubleshooting
Microsoft Office and enterprise business applications
Email, VPN, and collaboration tools
User account and access management
Hardware & Devices Supported
Desktops and laptops: Dell, HP, Lenovo
Servers and related infrastructure
Peripherals and end‐user accessories
Asset & Stock Management
Maintain accurate asset inventory and documentation
Perform device deployment, replacement, and decommissioning
Coordinate hardware refresh and lifecycle management
Update asset and ticketing systems
Remote & Multi‐Site Support
Travel to client sites as required
Collaborate with centralized service desk and regional teams
Additional Responsibilities
Deliver VIP and Director‐level support with a white‐glove service approach
Follow ITIL best practices and organizational procedures
Document incidents, changes, and resolutions clearly
Support IT rollouts, upgrades, and project initiatives
Required Skills & QualificationsEducational Qualifications
CompTIA A+ Certification (mandatory)
Baseline OEM Certifications (any of the following, depending on assignment):
Dell Desktop / Laptop
HP Desktop / Laptop / Printer
Lexmark Printer
IBM Printer
Server technologies
Behavioural
Strong customer service and interpersonal skills
Proven experience supporting VIPs and Directors
Professional communication and white‐glove service mindset
Ability to work independently and manage priorities
Technical
Advanced troubleshooting and problem‐solving skills
Experience in enterprise IT support environments
Language
English: Proficient (minimum B2 )
Spanish: Proficient (minimum B2 )
Experience Requirement2–4 years of relevant IT support or field engineering experience
Why Join UsAt Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands‐on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission‐critical environment.
We offer supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high‐availability enterprise operations, and contribute to solutions that support global clients.
What We Offer
A key role in a high‐impact, enterprise‐level IT support environment
Opportunities for continuous learning and long‐term career development
A collaborative culture that values innovation, ownership, and excellence
Competitive compensation and benefits
A global organization with offices in 50+ countries, offering international exposure and long‐term growth opportunities
Join Excis and become part of an IT Support Field Engineer L2 team that values your expertise, rewards initiative, and empowers you to deliver excellence every day.
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