Description
Key Accountabilities :
Manages service delivery to customers in order to deliver contracted service commitments & contunual service improvements.
Accountable for forecasting and management of the account P&L, balance sheet and cash. May be accountable for the TCV forecast.
Actively owns service risk, controls service costs & improves productivity for customers &Fujitsu in order to increase profitability & continually improve cost effectiveness.
In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
Proactively manages internal and external suppliers in a service partnership as one service team.
Owns the continual improvement of Service Delivery standards & practices.
Manages the service delivery team delivering to the costumers, driving development and effectiveness.
Depending on the size of the account, identifies opportunities for new business and account growth. Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where apprpriate, leading on new business such as renewals.
Key Performance Indicators:
Service performance meets service level agreement (SLAs).
* Service availability, continuity, security & capacity.
* Delivering to cost budget.
* Improving efficiency target.
* Customer satisfaction.
* Account / Sales growth targets
PREFERRED QUALIFICATIONS:
Inglés, ITTil, PMP
REQUIRED DEGREE:
Licenciado
REQUIRED EXPERIENCE:
years