Job Title: Contract Requirements Analyst
Location: Ultralag, Heredia - Hybrid
Education: Bachelor’s degree or equivalent experience in Business, IT, Operations, or a related field
Experience: 3+ years in channel programs, partner operations, or compliance-related roles
No of Openings: 1
Summary:
The Requirements Analyst – Partner Services plays a critical role in enabling and supporting partner-delivered services by managing program requirements, compliance tracking, and reporting. This role serves as a bridge between internal stakeholders and external partner organizations, ensuring partners meet service specialization and enablement requirements. The ideal candidate is highly organized, customer-focused, and experienced in program management, compliance tracking, and cross-functional collaboration within a fast-paced, general environment.
Roles and Responsibilities:
- Administer service specialization programs, including requirement tracking, reporting, and partner communications.
- Monitor and report partner compliance at both individual and partner-entity levels, serving as the single source of truth for program status.
- Collaborate with cross-functional internal teams to support day-to-day program operations.
- Assist with onboarding and development of new service partners by clarifying recommended training paths, certifications, and exams.
- Act as the primary point of contact for account teams and partner organizations regarding program requirements, processes, and related inquiries.
- Support process improvement initiatives, including automation and system enhancements, in collaboration with IT, operations, and delivery teams.
- Contribute to program planning, promotion, education, and internal enablement efforts.
- Maintain accurate documentation and reporting to support leadership visibility and decision-making.
Required Skills:
- 3+ years of experience in channel programs, partner operations, or compliance management, preferably within IT infrastructure or services environments.
- Proven experience managing partner enablement programs and compliance reporting.
- Strong project and program management skills with the ability to handle multiple initiatives simultaneously.
- Experience working with enterprise systems and platforms such as Salesforce, ServiceNow, Tableau, or similar tools.
- Excellent organizational skills with strong attention to detail.
- Strong written and verbal communication skills, with the ability to engage effectively with partners, customers, and internal stakeholders.
- Ability to thrive in a fast-paced, global environment with shifting priorities.
Desired Skills:
- Experience supporting professional services, technical services, or partner-delivered service models.
- Background in business process improvement or operational optimization.
- Familiarity with compliance frameworks or partner governance models.
- Strong analytical skills with the ability to translate data into actionable insights.