Overview
Ready to Power the Connected World? Join Our Elite Network Support Team!
What we’re all about :
Anycompany can tell you about how they are a multi-award-winning, market-leading business, and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favorite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Join the Wireless Logic Adventure :
Are you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT), we\'re seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk!
Your Mission
Dive into the heart of our network, providing 24/7 expert support (in English / Spanish) and critical local assistance in Spanish to our valued customers. You\'ll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates!
Your Responsibilities
* Mastering the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL / OpenVPN connections, VLAN configurations, VRFs, Access Lists, and dynamic routing protocols (OSPF, BGP)—your expertise will be key.
* Collaborating with the Mobile Networks team to pinpoint the root causes of tricky network gremlins.
Qualifications
* You bring 2+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
* You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification.
* You're a Cisco command-line ninja, with mandatory experience on routers, switches, and firewalls.
* Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease.
* You're familiar with monitoring networks using monitoring tools like PRTG.
* You possess a deep understanding of Ethernet, TCP/IP routing, Policy-based routing, IPsec / SSL / OpenVPN, and VRFs.
* You have a proven track record of resolving network problems and finding effective solutions.
* You're a professional in client interactions.
* You're an innovative thinker with a positive, proactive attitude and thrive on change.
* You excel in our fast-paced, agile environment, where critical thinking and sharp problem-solving are your superpowers.
* You're a self-starter, ready to take ownership and drive solutions.
* You have excellent time management and leadership qualities.
* Problem-solving is your passion, and you tackle challenges head-on.
* You're a prioritization pro, effectively managing tasks and stakeholder expectations.
* You bring a positive energy to every challenge, consistently striving for excellence.
* Your interpersonal and communication skills are top-notch.
Benefits
* Be Part of Something Big: Join an entrepreneurial company leading the charge in the exciting world of IoT.
* Unlock Your Potential: We offer full training, continuous support, and tools to help you reach new heights in your career.
* Join a Company with Heart: We genuinely value and respect our employees, fostering a supportive and inclusive environment where you can thrive.
Ok, I\'m Interested, What’s Next?
Thank you for your interest in Wireless Logic Group. We appreciate the time and effort you put into your application.
We will review all applications within five working days and contact those shortlisted for the next stage. Due to high volume, we may not respond to everyone individually. If you haven\'t heard from us, unfortunately, you were not successful this time, but we would love to stay in touch for future opportunities.
Overview of the interview process at Wireless Logic :
If you require reasonable accommodation during the application and selection process, please let us know. We will work together to meet your needs.
How we work?
We recognize the changing world and offer our employees the chance to collaborate in our unique office spaces, with the flexibility to work from home. We have adopted a hybrid approach to give more flexibility on where and how we work. You will learn more about this during the recruitment process, but we are excited to have our employees experience our office culture as much as possible.
Wireless Logic Group values diversity, equity, and inclusion in everything we do. As a global company, we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying, you consent to us holding and processing your data in accordance with GDPR. For questions or to exercise your data rights, contact us at
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