Overview At Small Medium Enterprises and Channel (SME&C;), we are leading a high-growth, AI-powered global sales team—connected to our partners and focused on customer success.
By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments.
Leveraging AI and our partner ecosystem, SME&C; is redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C; is a culture of innovation, opportunity, and inclusivity.
You'll be part of a diverse, high-performing, customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore how SME&C; can be the next step in your career.
Together, we are shaping the future of business.Role We are looking for a Cloud Solution Architect (CSA) specializing in AI solutions, who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot, and able to engage CXOs.
This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.
This role is versátil in that you can work up to 50% from home.Are you looking to join a team where you help customers use the latest Copilot solutions, receive cutting edge training, and are empowered to make a difference?
Can you drive the highest technical quality and put the customer at the center of everything you do?
Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way?
If so, the position is for you.
We need enthusiastic people to provide technical leadership to our enterprise customers, assisting them on their digital transformation journey and ensuring they leverage the power of M365 Copilot, Copilot chat and agents by achieving tangible business value and ROI.Responsibilities Be a trusted advisor and drive business value through AI transformation: translate customer challenges into actionable solutions aligned to high ROI outcomes; ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.Drive customer success: lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.Leverage Agentic AI: use Copilot prompt engineering and agent-building expertise to drive AI at scale.Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.Accelerate the customer AI transformation journey: engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to accelerate the customer's AI transformation journey.Embrace a growth mindset: act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.Learn-it-all: demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management; build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.Additional Information on CSA Copilot Responsibilities Be the focal point of contact between Microsoft and customers/partners in driving M365 Copilot adoption and end-user adoption within the business unit.Deliver Microsoft services for Copilot through Unified support contracts.Demonstrate Copilot M365 insights to showcase trends and business impact.Advise on Adoption and Change Management plans (identify executive sponsorship, end-user targeting, content and activities).
Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact.Conduct training sessions, provide use-cases, and support for CxOs.Collaborate on extensibility scenarios: envisioning, design sessions, and scoping for pilot, PoC, or handover for implementation.Provide feedback loops to Microsoft Product Group and Marketing team.Support unblocking technical issues: collaborate with product groups and provide product insights.Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert.Qualifications Passion for new innovative technology and driving customer transformation.Strong project management skills.Ability to work with different cultures and customers.Excellent communication skills with a variety of audiences, especially CxOs, and strong presentation skills.Demonstrates balance between business outcomes with adoption and change management skills and technical acumen on Copilot and agents.Ability to lead and motivate technical communities and be a public speaker.Ability to adapt to change and maintain a continuous learning mindset.Bachelor\'s degree in Computer Science or equivalent.Fluent in English, French and/or German, Dutch; any third language is appreciated.No relocation is possible.Experience Relevant experience in customer-facing roles and working with Customer Success teams.Experience in systems development, network operations, software support, IT consulting.Proven track record in planning, deploying, operating, and optimizing M365 solutions.Analytical problem solving.Proven track record of building relationships with senior IT and business decision makers.Ability to explain complex topics to both technical and business decision makers.Exceptional verbal and written communication; fluency in French and English.Change management, transformation, trusted advisory, and customer focus skills to influence Adoption/Consumption of M365.Journey mapping skills: be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with BDMs and ITDMs.Relationship building: proven ability to build deep relationships with BDMs and senior IT executives in large or strategic accounts.Technical Skills Subject matter expertise in at least three of the following: Large-scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance; Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Microsoft 365 Certification in Cloud, AI, etc.Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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