We are a leading company in the global pool & wellness industry.
Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market.
Fluidra has a clear mission: to create the perfect pool and wellness experience responsibly.
Fluidra operates in more than 47 countries through its subsidiaries. We have more than 135 sales branches and over 35 production centers worldwide, supported by strategically distributed logistics hubs.
Our team comprises over 7,000 motivated and skilled employees from more than 45 countries.
Your responsibilities: Pre-Sales:
* Provide remote technical support to internal clients (sales, contact center, etc.) and external clients to assist in product sales, resolving questions related to features, suitability, use, maintenance, etc.
* Prepare technical studies: drafting budgets, designing projects, and related documentation.
Post-Sales:
* Offer remote technical advice to meet client needs.
* Remote support for equipment commissioning.
* Diagnose reported faults and offer solutions.
* Provide remote support to external technical services.
* Configure electronic equipment.
* Adjust and regulate control elements.
* Review electrical and hydraulic connections.
* Handle chemicals necessary for equipment operation.
* Perform adjustments that can be done at heights above 2 meters.
Additional responsibilities:
* Guide external clients and advise remotely during product or service installation.
* Training:
o Prepare general and ad-hoc training sessions for clients and internal teams.
o Conduct client training sessions. Coordinate annual training with the FCE training manager.
o Conduct internal team training. Coordinate annual training with the FCE training manager.
* Contact Center:
o Provide technical support for calls from the Contact Center, offering technical product information, spare parts references, technical datasheets, and other inquiries.
* Testing:
o Test newly launched products.
o Generate product conclusion reports.
o Analyze potential issues and solutions.
Qualifications:
* Technical Engineering degree in Electrical or Mechanical fields.
* At least 2 years of experience in a technical department.
* English level B2.
* Focus on customer satisfaction.
* Effective communication skills in a high-demand environment.
* Basic knowledge of AutoCAD.
* Experience with Call Center tools.
* Knowledge of Salesforce Service module or similar service management tools.
* Basic knowledge of ERP systems (AS400 or others) is a plus.
At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team allows us to fulfill our mission: To create the perfect Pool and Wellness experience responsibly.
#J-18808-Ljbffr