Job Description We are looking for a Service Delivery Manager for our Infraestructure ServicesTeam and their tasks will be :
Major Incident, Change and Problem Manager - Senior - Good to have Monitoring and Alerting experience
This is an operational / immediate response role, very demanding and stressful at times. Resiliency to manage this stress is necessary, along with capacity to multi-task and process / absorb / retain information simultaneously via teams / outlook / phone.
One week of on-call is necessary every 3 or 4 weeks.
Going to the office in Barcelona City Center is necessary, not every day though
Qualifications French and English native / C1
Transversal IT knowledge
Seniority to lead with C-Suite executives
Perfect written and verbal communication
ITIL Foundations at least
University degree is a must. Master preferred
Knowledge / exposure to IT regulations is good to have : DORA, ISO, NIST, BCP, Security, etc.
Going to the office in Barcelona City Center
Are welcome but not necessary Other languages like German, Italian, Portuguese or Arabic.
Technical environnement : Azure
Additional Information What do we offer? Indefinite contract
Salary according to the experience provided.
Career plan : we offer an attractive professional career depending on the experience and personal potential within a company in continuous evolution and with a solid growth.
Training plan in technological competences in accordance with the requirements of the projects and clients.
Flexible remuneration : we offer you an à la carte remuneration with the possibility of choosing different products and modelling yourself how to distribute them : health insurance, meal tickets, childcare, transport card, etc.
Flexible working hours
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