HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
This role is responsible for daily analysis of the potential fraud risks, managing the E2E fraud protocol trying to minimize fraud costs and support our clients and suppliers reporting the key figures
This role must also detect potential new risks and propose security measures to control it.
This role must also be responsible of managing relationships with Fraud suppliers
* Detect fraud by analyzing potential fraudulent bookings, VCC payments and CC payments
* Detect fraud by analyzing fake clients, hotels and hoteliers committing illegitimate activities
* Reducing the Fraud cost by Managing the E2E fraud protocol with all the internal and external stakeholders
* Updating Client´s payment performance by compiling and handling daily reports & account reviews
* Optimizing chargeback process by Analyzing, preparing and handling daily disputes
* Improve fraud visibility and awareness by reporting key figures
Skills
* Knowledgeable about online payments and fraud
* Strong analytical and conceptual skills
* Appreciation of risk management
* Good communication skills
* Able to work on own initiative as well as in a team environment
* Willing to work shifts including weekends (rota)
* High sense of judgement and a sharp eye for detail
* A positive trouble-solver with excellent work ethics
* Proficient command of both spoken and written English
Experience
* Minimum 2 years experience at online payments and fraud
Qualifications
* Business administration degree
* Proficiency in Excel
* Technical skills
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
* Within an innovative, engaging and multicultural environment.
* Have the opportunity to build strong and lasting business relationships and friendships from around the world.
* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.