At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
We are looking for a Salesforce Business Analyst to join our team. In this role, you will support the rollout and optimization of Service Cloud across our Customer Care organization.
This is a hands‐on role where you will design and implement solutions, ensuring Salesforce works effectively in day‐to‐day operations.
Location: Valencia. Office Policy: 4+1 remote work policy. Job Type: Full‐time. Please note that only CVs submitted in English will be reviewed.
Main PurposeFocusing on Salesforce Core Clouds, you will support the design, optimization, and rollout of business processes, with a primary focus on Service Cloud and supporting tools for omnichannel customer support.
Key Responsibilities
Partner with stakeholders and BPOs to understand needs and support the design of scalable, standardized processes.
Translate requirements into user stories, ensuring readiness for development.
Promote standardization by leveraging out‐of‐the‐box capabilities, challenge unnecessary customizations or complex development.
Perform light configuration and collaborate with Tech Leads on more complex implementations.
Support the delivery process: ensure requirements clarity, testing readiness, lead functional testing, support UAT, and coordinate deployment readiness.
Train users, support adoption, turn insights into improvements, and support reporting and data quality improvements.
What You Need To Succeed
Successful rollout and adoption of Service Cloud across Customer Care.
Increased use of standardized processes and capabilities in Salesforce.
Improved customer care efficiency and customer satisfaction.
Core Requirements
Relevant degree or equivalent experience.
3-5 years of experience working with Salesforce, focusing on Core Clouds.
Hands‐on experience with Salesforce configuration (e.g., flows, case management, automation, validation rules).
Experience in Service Cloud.
Experience driving rollouts, user training, and adoption.
Salesforce Administrator or Service Cloud Certification.
Experience collaborating with business stakeholders in an international environment.
Strong analytical mindset and understanding of business processes.
Excellent communication and stakeholder management skills.
Fluent English (written and verbal).
Additional Qualification
Experience in Marketing Cloud and Analytics.
Experience with CTI solutions such as Amazon Connect.
Experience with automations and workflows.
Understanding of integrations / APIs.
Knowledge of loosely coupled architecture.
Experience with Field Service.
What We Offer
Opportunity to play a key role in a global transformation, shaping how we use Salesforce to standardize and scale our customer service processes.
Work in an international environment with close collaboration between business, IT, and product teams.
Competitive compensation package, including medical insurance and flexible benefits.
Discounts on our platform and gym memberships.
Job stability in a growing and innovative company within healthcare and genetic services.
The interview will be conducted in English.
The employee will be based in Valencia (Parque Tecnológico de Paterna).
Vitrolife Group is an equal opportunity employer. We welcome and encourage applications from people with disabilities.
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