KYC Analyst
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.
We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.
If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.
What you'll be doing
Perform due diligence. Ensure appropriate client documentation is captured and provide timely onboarding for new consumers. Review identity documents, using country‐specific knowledge to confirm authenticity and service eligibility.
Meet productivity and compliance targets. Manage a daily case queue and ensure consistent throughput while maintaining high quality standards.
Analyze and assess profiles. Verify identities, identify potential red flags, and elevate high risk cases to the FinCrime team.
Assist customers. Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
Perform periodic reviews. Support refresh activities, re‐verifying customer information, and reassessing risk when triggers occur.
Utilize screening databases. Triage potential matches (PEP/sanctions/adverse media), reduce false positives through analysis, and ensure timely resolution within SLAs.
Perform risk assessments. Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.
Who we're looking for
Working background. You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.
Relevant Experience. Experience in a high‐volume, metrics‐driven KYC/customer support role (e.g., meeting daily/weekly targets for response time and resolution).
Legal framework knowledge. Direct experience or comprehensive training in basic anti‐money laundering (AML) and know your customer (KYC) procedures.
Language proficiency. You have proficiency in English, with knowledge of Italian considered a plus.
Our benefits & perks
CareAbout health & well‐being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal‐opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless— for instance —of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page – they really shape everything we do. Explore them here.
Sounds like your kind of place?
Awesome! We'd love to hear your story.
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