IronFX
is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated
Customer Support Officer (Spanish/English speaking)
to join our growing and dynamic customer support team remotely!Job Description:
Provide support to customers via live chat, email, and/or telephone.Resolve client queries and provide support when required.Act as the liaison between client requests, customer service, and back office operations.Offer support to the Business Development Managers.Ensure all client requests are processed on time with no delays.Provide quality customer support during the account opening stages and throughout the trading account's lifespan.Promote the Company’s services.Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.Job Requirements:
Business fluency in English and Spanish (verbal and written) is mandatory.Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or similar roles is required.Experience and knowledge of using Microsoft Office/Outlook.University Degree in Business Administration or a relevant field.Ability to work under pressure in a fast-paced environment.Excellent communication and multitasking skills.Good time management and priority handling.Attention to detail.Initiative to find answers to new questions.Ability to diagnose and resolve problems.Remuneration & Benefits:
Competitive salary based on experience and skills.Performance-based bonus (monthly).Full remote work.Friendly, fast-paced, multinational, and supportive environment.Career development opportunities.Working Hours:
Monday-Friday, 9-hour shifts including 1-hour lunch break (rotating weekly), between 07:
00-22:
00 Cyprus time.One week night shift per month.Twice a year, for one month, working hours are Saturday-Wednesday, 12:
00-20:
00 Cyprus time.El anuncio original lo puedes encontrar en Kit Empleo:
https:
//www.Kitempleo.Es/empleo/203131973/qce-632-customer-support-officer-english-spanish-speaking-alicante-alacant/?utm_source=html
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