Language Travel Consultant & Customer Care - Dutch Speaker
3 days ago Be among the first 25 applicants
Company Description
ESL Languages is the leading European study abroad agency. We have been organizing language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.
Beyond linguistic, cultural, and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.
ESL received many industry accolades over the years. We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years. This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.
In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools. ESL continues to work as an independent agency within the KLG group.
Job Description Passionate about travel, languages and helping people grow?
We are currently looking for someone for our Dutch market.
In this role, every day feels global: as our Language Travel Consultant & Customer Care, you’ll guide students through unforgettable study‑abroad experiences, connect with people from all over the world. Where your job is literally helping others explore the world.
What You’ll Do? Language Travel Consultant (Sales)
* Identifying customer needs through effective questioning and recommending the most suitable products.
* Using your product knowledge to create sales opportunities and match programs to clients’ expectations.
* Preparing personalized quotations via email, phone, face‑to‑face meetings, and social media.
* Maximizing all sales opportunities through active customer engagement.
* Advising clients on visa requirements, travel arrangements, insurance, and other key information.
* Supporting clients throughout the entire sales process until handover to Customer Care.
Ensuring Service Quality
* Applying ESL's sales processes consistently.
* Managing your daily workload according to internal deadlines.
* Providing tailored consultancy that meets ESL quality standards.
* Conducting follow‑ups and processing bookings in line with internal procedures.
* Maintaining and expanding the customer base through excellent rapport and professional service.
* Staying up to date through training, professional reading, and networking.
* Contributing to local marketing initiatives and ensuring smooth communication with partners, colleagues, and your manager.
Customer Care Responsibilities
* Processing bookings and managing customer files.
* Assisting students before, during, and after their stay.
* Managing invoicing, payments, and administrative follow‑up.
* Handling issues, special requests, and escalating to the CC Manager when needed.
* Providing personalized advice throughout every step of the study‑abroad journey.
* Maintaining strong product knowledge of all ESL destinations and services.
* Supporting the Customer Care team and contributing to internal projects.
* Organizing and planning your own workload autonomously.
Qualifications Skills & Experience You’d Bring
* Previous experience in sales, customer service, or admissions—preferably in travel or tourism.
* Fluent in Dutch (C2/native) and English;
additional languages are a bonus.
* Strong analytical skills with a knack for problem‑solving.
* Comfortable managing high‑volume communications and prioritizing tasks effectively.
* Proficient in Microsoft Office Suite.
* Well‑organized, autonomous, and responsible, with a solid understanding of geography.
What Makes You Shine
* A customer‑first mindset and proactive approach to challenges.
* Passion for delivering outstanding service and creating great experiences.
* Positive, flexible, and resilient, thriving in a collaborative team environment.
* Skilled at handling customer issues diplomatically and effectively.
* Enthusiastic about travel and exploring new destinations.
What We Offer You
* Exciting, varied tasks with the chance to grow a wide range of skills in an international company.
* Creative, rewarding work where your impact is visible.
* A dynamic, stimulating, and fun work environment.
* Join a talented, international team full of energy and expertise.
* Autonomy in your role with regular collaboration across other markets.
* Unlimited tea & coffee to fuel your day. Free breakfast on Mondays and fresh fruit on Thursdays.
* Free half day to enjoy your birthday.
* Discounts on medical insurance.
* Salary: Gross salary + Ticket restaurant + bonus.
* Permanent Contract - full‑time position.
* Start date: Jan 12, 2026.
Our Office
You will be based in our fantastic Eixample office in Barcelona surrounded by a wide selection of restaurants and shops. Our diverse team, along with our dynamic and youthful work environment, makes working at Kaplan a truly empowering experience.
If you meet the requirements and are interested in this position, please submit your application in English (résumé), along with a cover letter and your preferred salary range.
Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. At KLG and all our brands, we don’t just accept our differences, we fully support and celebrate them. We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal‑opportunity workplace.
#J-18808-Ljbffr